Conflict Management (C&G 2886)
Course duration – 2 days, however you can spread it out over 2 weeks depending on your personal preference
This course is an important component of many SIA Licensing requirements. It is designed for those who want to be a trainer in the security industry.
Course content –
Unit 1 – Understanding the Principles of Conflict Management
The topics involved in this unit are as follows: determining and decreasing risk of violence in work environment, taking appropriate action to defuse violent behaviour, identifying post incident support, applying knowledge and understanding of conflict management.
Unit 2 – Designing and delivering Conflict Management scenarios
This second part of the course implements the principles learnt in unit 1. So this includes designing scenarios for training in conflict management, then delivering and debriefing these scenarios.
Assessment – There will be an online examination consisting of a 40 question multiple choice test to help check how ready you are.
On Successful completion of the course – You will be able to train others in the security industry on conflict management.